Effective Date: 26 April 2026

At MC Window Cleaning, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. What Personal Information We Collect

To provide you with our premium window cleaning and property detailing services, we need to collect certain personal information. This may include:

Contact Details: Your name, email address, and phone number.
Property Information: Your residential or commercial property address and details relevant to the quoting and cleaning process.
Financial Details: Payment and billing information when you engage our services.
Digital Information: Information collected through website cookies, such as your IP address, browser type, and how you interact with our site.

2. How We Collect Your Information

We collect personal information directly from you in a few different ways:

When you fill out a "Get a Quote" or "Contact Us" form on our website.
When you communicate with us via phone, email, or SMS.
When you engage us to provide cleaning or maintenance services.
Automatically through your website browser using cookies and standard analytics tools.

3. How We Use Your Information

We collect and use your personal information primarily to deliver our services and improve your experience. This includes:

Providing accurate, tailored quotes for your property.
Scheduling and carrying out our cleaning and maintenance services.
Processing payments and sending invoices.
Communicating with you regarding your bookings, enquiries, or customer support needs.
Sending occasional promotional offers or updates about our services (you can opt out of these marketing communications at any time).

4. Disclosure of Personal Information

MC Window Cleaning respects your privacy. We do not sell, rent, or trade your personal information to third parties. We may only disclose your information to:

Trusted third-party service providers who assist us in operating our business (e.g., payment gateways, scheduling software, or IT support), all of whom are bound by strict confidentiality agreements.
Law enforcement or government bodies, but only if we are required or authorised to do so by Australian law.

5. Security of Your Personal Information

We take the security of your data seriously. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your physical and digital records are stored securely and are only accessible by authorised personnel who need the information to perform their duties.

6. Website Cookies

Our website uses "cookies" to enhance your browsing experience and help us understand website traffic. Cookies are small text files stored on your device. You can choose to disable cookies through your browser settings; however, this may affect your ability to use certain features of our website.

7. Access and Correction of Your Information

You have the right to access the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or out of date. To request access or an update to your details, please contact us using the details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. The updated policy will be published on this page, and we encourage you to review it periodically.

9. Contact Us

If you have any questions about this Privacy Policy, would like to access your personal information, or wish to make a complaint regarding a suspected privacy breach, please contact us at:

Email: hello@mcwindowcleaning.com.au
Phone: 0412 218 627

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We will endeavour to respond to all queries and complaints promptly and professionally.